Zomato is one of India’s leading platforms for food delivery, offering restaurants and food businesses an opportunity to expand their reach. However, many small business owners and home-based entrepreneurs often wonder if they can register on Zomato without obtaining an FSSAI (Food Safety and Standards Authority of India) license. Let’s explore this in detail, considering legal requirements, benefits, and potential consequences.

Understanding FSSAI License

All Indian enterprises in the food industry must get an FSSAI license. The Food Safety and Standards Authority of India issues this license by the Food Safety and Standards Act of 2006. This license protects consumers’ health by ensuring that food products adhere to safety regulations.

Types of FSSAI Registrations:

1. Basic Registration: For small food businesses with an annual turnover of less than ₹12 lakhs.
2. State License: For medium-sized food businesses with an annual turnover between ₹12 lakhs and ₹20 crores.
3. Central License: For large-scale food businesses with turnovers exceeding ₹20 crores or operations in multiple states.

Zomato’s Registration Process

To list your business on Zomato, you need to complete their registration process, which generally includes:

• Business Details: Name, address, and type of your food business.
• Menu Upload: Your menu with pricing details.
• Bank Information: For receiving payments.
• Legal Documentation: This often includes a valid FSSAI license or registration, GST registration, and other relevant licenses, depending on your business type.

Is the FSSAI license mandatory for Zomato registration?

Yes, having an FSSAI license is mandatory to register and operate legally on Zomato. This is primarily because Zomato, like other food delivery platforms, is regulated under Indian food safety laws and must ensure that all associated businesses adhere to these standards.

Why the FSSAI License is Essential:

1. Compliance with Food Safety Laws: It ensures compliance with government regulations, protecting both the business and consumers.
2. Building Credibility: An FSSAI license boosts consumer trust and portrays your business as reliable and professional.
3. Avoiding Legal Penalties: Operating without an FSSAI license can result in fines, bans, or even imprisonment in severe cases.

Exceptions and Temporary Measures

While the FSSAI license is mandatory, Zomato may allow new or small-scale businesses to temporarily list on their platform if they provide proof of application for the FSSAI license. This provisional listing enables businesses to begin operations while their license application is processed.

Steps for Provisional Listing:

1. Apply for the FSSAI license on the FSSAI website.
2. Obtain the acknowledgement or receipt of the application.
3. Share the application acknowledgement with Zomato during registration.
4. Fulfil Zomato’s other documentation and operational requirements.

Risks of Operating Without an FSSAI License

1. Legal Repercussions: Businesses without an FSSAI license are liable for penalties ranging from₹2 lakhs to₹5 lakhs, depending on the nature of the violation.
2. Loss of Consumer Trust: Customers may hesitate to order from a business that doesn’t display FSSAI credentials.
3. Platform Ban: Zomato can delist your business if you fail to provide a valid FSSAI license within the stipulated time.

Benefits of Obtaining an FSSAI License

1. Nationwide Credibility: It enhances your reputation, helping you gain customer confidence.
2. Operational Flexibility: A valid FSSAI license allows you to collaborate with multiple food aggregators and expand your reach.
3. Marketing Edge: Displaying your FSSAI number in advertisements and packaging builds trust.
4. Legal Security: It ensures you operate within the framework of Indian food safety laws.

How to Obtain an FSSAI License

Getting an FSSAI license is straightforward and can be done online:

1. Create an Account: Register on the FSSAI portal.
2. Fill Application Form: Complete Form A (for registration) or Form B (for licenses) based on your business size.
3. Submit Required Documents:
   • Passport-size photo.
   • Proof of identity and address.
   • Business registration documents.
   • Food safety management plan.
4. Pay Fees: The fee depends on the type of registration/license.
5. Inspection: The FSSAI authority may inspect your premises for compliance.
6. Receive License: If all requirements are met, you will receive your FSSAI license within 7-60 days.

Conclusion

While Zomato is an excellent platform for scaling food businesses, registering without an FSSAI license is not advisable. An FSSAI license is not just a legal requirement but also a mark of quality and trust. For small or home-based businesses, the process is simpler than you might think, and provisional listing options make it easier to start operations while awaiting the license.